Intercom: we need a first-response playbook and 25 macros by Friday week after next

LumenOps support is four people and a pile of saved replies nobody trusts. Average first response is 11 hours. We want a contractor who has set up Intercom for a B2B SaaS team, not a general VA. Work: - Listen to 15 recent tickets (we will export) - Write a first-response standard (when to escalate, when to refund, when to book CS) - Build 25 macros and a simple teammate view - 90-minute training on a recorded Zoom English native or equivalent. Overlap with US Pacific 10–1 a few days.